Refund & Cancellation Policy

Last updated: 2 September 2026

This policy applies to every paid product on Akarestate: listing packs (prepaid 30-day subscriptions) and any other paid feature we offer. It forms part of our Terms of Service. Prices are shown in Egyptian pounds (EGP) and are the final amount you pay.

What you are buying

  • A listing pack is a prepaid, non-recurring period of 30 days during which your account may keep a stated number of listings live and boosted. The pack is delivered digitally and takes effect the moment it is activated.
  • Nothing renews automatically. When a period ends you choose whether to buy another one. We do not store your card details.

Before activation: full refund or correction

  • A payment is pending until our team matches it to your account and activates the pack — usually within a few hours of the money arriving.
  • If you paid the wrong amount, paid twice, chose the wrong pack, or changed your mind before activation, tell us and we will correct the order or refund the payment in full.
  • A payment we cannot match to any account, or that we reject (for example an unreadable receipt or an amount that does not match any pack), is not activated. You may resubmit proof, or ask for it to be returned.

After activation: no refunds

  • Once a pack is activated, your listing slots and boosts are available immediately and the service is considered delivered. Activated periods are not refundable, in whole or in part, including for unused days, unused boosts, or listings you chose not to publish.
  • If you renew early, the new period is added after the current one, so no paid days are lost. Early renewals are not refundable either.
  • If we activated the wrong pack or the wrong period through our own error, we will fix the entitlement or extend your period; contact us within 14 days.

Cancellation

  • You can stop at any time by simply not renewing. Your paid entitlement continues until the end of the period you already paid for, followed by a 7-day grace period with full access.
  • After the grace period, listings above the free allowance are unpublished, not deleted; you choose which ones stay live, and you can republish the rest whenever you buy a new pack.
  • Deleting your account ends any active period without a refund.

Suspension for breach

If we suspend or terminate an account for fraud, misleading listings, or another breach of the Terms of Service, the remaining paid period is forfeited and is not refunded.

If we cannot provide the service

If we withdraw a paid feature or are unable to provide it for reasons within our control, we will refund the unused portion of the current period on a pro-rata basis, or extend your period by the days lost — your choice.

How refunds are paid

  • Refunds go back the way the money came: to the same bank account or InstaPay address for transfers, or to the same card or wallet for payments made through our payment provider. We cannot pay a refund to a different person or account.
  • We issue approved refunds within 14 days. Bank and card networks may take additional business days to show the amount in your account.
  • Complimentary periods (for example a founding-member grant) have no cash value and cannot be refunded or exchanged.

How to request a refund or report a problem

Email support@akarestate.com from the address on your account, or message us on the WhatsApp number shown on your billing page. Include your renewal code and the date and amount of the payment. We reply within 3 business days.

Your legal rights

Nothing in this policy limits rights you have under Egyptian consumer protection law (Law No. 181 of 2018) that cannot be excluded by agreement.

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