Refund & Cancellation Policy

Last updated: 28 September 2026

This policy applies to every paid product on Akarestate: listing pack subscriptions (monthly or yearly) and any other paid feature we offer. It forms part of our Terms of Service. Prices are shown in Egyptian pounds (EGP) and are the final amount you pay.

What you are buying

  • A listing pack is a subscription, billed monthly or yearly, during which your account may keep a stated number of listings live and boosted. It is delivered digitally and takes effect the moment a payment is confirmed.
  • It renews automatically on the same day each month or year until you cancel. If you saved a card at checkout, each renewal is charged to it and we remind you before the charge; otherwise we send you a link to pay each renewal. We never see or store your full card number — the payment provider keeps it.

Before activation: full refund or correction

  • A bank transfer or InstaPay payment is pending until our team matches it to your account — usually within a few hours of the money arriving.
  • If you paid the wrong amount, paid twice, chose the wrong pack, or changed your mind before activation, tell us and we will correct the order or refund the payment in full.
  • A payment we cannot match to any account, or that we reject (for example an unreadable receipt or an amount that does not match any pack), is not activated. You may resubmit proof, or ask for it to be returned.

After a period starts: no refunds

  • Once a period starts, your listing slots and boosts are available immediately and the service is considered delivered. Periods that have started are not refundable, in whole or in part, including for unused days, unused boosts, or listings you chose not to publish. This applies to renewals too, whether charged to your card or paid by link.
  • Paying a renewal early does not change your renewal date: the new period still starts when the current one ends, so no paid days are lost.
  • When you upgrade or switch to yearly billing, you pay only the difference for the rest of the current period; the part of the period you had already paid for is counted towards it, never charged twice.
  • If we charge you by mistake — a renewal after you cancelled, a duplicate charge, or the wrong amount — or activate the wrong pack through our own error, we refund the mistaken charge in full or fix your plan; contact us within 14 days.
  • Every boost includes one social push (your listing video posted on Akarestate’s own channels). A push we decline is returned, not lost: once you fix the listing or the video while the boost is live, we post it again. A push that goes unused expires with the boost, has no cash value and is not refunded.

Cancellation

  • You can cancel at any time from your billing page, in one step. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for, followed by a 7-day grace period with full access. You can resume before the period ends.
  • To avoid the next charge, cancel before the renewal date shown on your billing page and in our reminder.
  • After the grace period, listings above the free allowance are unpublished, not deleted; you choose which ones stay live, and you can republish the rest whenever you subscribe again.
  • Deleting your account cancels your subscription and ends any active period without a refund.

Suspension for breach

If we suspend or terminate an account for fraud, misleading listings, or another breach of the Terms of Service, the remaining paid period is forfeited and is not refunded.

If we cannot provide the service

If we withdraw a paid feature or are unable to provide it for reasons within our control, we will refund the unused portion of the current period on a pro-rata basis, or extend your period by the days lost — your choice.

How refunds are paid

  • Refunds go back the way the money came: to the same bank account or InstaPay address for transfers, or to the same card, wallet or Apple Pay card for payments made through our payment provider. We cannot pay a refund to a different person or account.
  • We issue approved refunds within 14 days. Bank and card networks may take additional business days to show the amount in your account.
  • Complimentary periods (for example a founding-member grant) have no cash value and cannot be refunded or exchanged.

How to request a refund or report a problem

Email support@akarestate.com from the address on your account, or message us on the WhatsApp number shown on your billing page. Include your renewal code and the date and amount of the payment. We reply within 3 business days.

Your legal rights

Nothing in this policy limits rights you have under Egyptian consumer protection law (Law No. 181 of 2018) that cannot be excluded by agreement.

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