Terms of Service

Last updated: 28 September 2026

These terms govern your use of Akarestate. By creating an account or using the platform, you agree to them. If you don’t agree, please don’t use the service.

Eligibility & accounts

  • You must be at least 18 years old and able to enter a binding contract.
  • You must provide accurate information and verify a WhatsApp number to use the app. You are responsible for activity under your account.
  • Agents and developers must complete identity verification before publishing listings.

Listings & content

  • You may only post properties you are authorized to market, with accurate details, pricing, and location.
  • Prohibited: false or misleading listings, duplicates, fraud, spam, scraping, or anything unlawful or infringing.
  • You grant us a licence to host and display your content on the platform. We may remove content or suspend accounts that violate these terms.

Marketplace role

Akarestate is a listings and discovery platform that connects users with agents and developers. We are not a party to any transaction, do not act as a broker, and do not guarantee the accuracy of listings or the conduct of any user. Do your own due diligence before entering any agreement.

Fees, paid plans & payments

Browsing, searching, saving and sending inquiries are free, and every account may publish a free allowance of listings. On the free allowance each listing stays published for up to 60 days from when it was first published and may be boosted once for that time; it cannot be renewed past it, and it keeps its place in the free allowance for those 60 days even if you unpublish or delete it sooner. Paid listing packs are optional and let you keep more listings live, renew them, and boost them every period. The current packs, what each includes and its price in Egyptian pounds (EGP) are shown on our pricing page and again before you pay.

  • Subscriptions that renew automatically. A pack is a subscription, billed monthly or yearly as you choose. It renews on the same calendar day each month or year (or the last day of a shorter month) until you cancel, and each renewal is charged or requested before the new period begins. A new subscription starts when your first payment is confirmed or, if you still have a complimentary or prepaid period running, when that period ends.
  • Payment methods.You may pay by card, mobile wallet or Apple Pay through our licensed payment service provider, Paymob, or by bank transfer or InstaPay, quoting the renewal code shown on your billing page and uploading the receipt. Card details are entered on the provider’s secure page; Akarestate never receives or stores your full card number. If you choose to save your card at checkout, the provider keeps it and gives us a reference to it (a token) together with its last four digits.
  • Automatic charges and reminders. By subscribing you authorise us to charge the subscription price to your saved card at each renewal until you cancel. Before each charge we remind you by email and in the app (at least 3 days before a monthly renewal and 7 days before a yearly one), with a link to cancel or change your card. If no card is saved, or automatic charging is not available, we send you a link to pay each renewal instead, from 7 days before it is due.
  • Cancelling. You can cancel at any time from your billing page. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for, and you can resume the subscription before then. Cancelling does not refund the current period.
  • Changing plan. Moving to a larger pack, or from monthly to yearly billing, takes effect immediately: you pay the difference for the rest of the current period (for a switch to yearly, the yearly price less the unused part of the current month) and the new price applies from then on. Moving to a smaller pack, or from yearly to monthly billing, takes effect at the next renewal; if you then have more listings live than the new pack allows, you choose which stay, and otherwise the oldest are unpublished.
  • Failed payments. If a renewal cannot be charged, your plan stays fully active for a 7-day grace period while we retry your card (on the 1st, 3rd and 6th day) and ask you to pay or update your card. If the renewal is still unpaid when the grace period ends, the subscription ends and your account moves to the free plan.
  • Activation. Card, wallet and Apple Pay payments take effect as soon as the provider confirms them. A bank transfer or InstaPay payment is reviewed and matched to your account first, usually within a few hours. We may reject a payment we cannot match or verify (for example an unreadable receipt or a mismatched amount); you will see the reason on your billing page and may resubmit proof.
  • Prices. Prices are quoted and charged in EGP and are the final amount payable. If value-added tax becomes applicable, it will be shown before you pay. We may change subscription prices; we will tell you at least 30 days before a new price applies to your subscription, and it applies from your first renewal after that date. A change never affects a period you have already paid for, and you may cancel before it applies.
  • What a pack does. A pack raises the number of listings your account may keep published at one time and grants one boost per listing it can hold live every month, on yearly subscriptions too. Boosts affect the visibility of a listing only; they are not an endorsement of it. Unused boosts expire at the end of each month and have no cash value.
  • Expiry and grace. When a subscription ends — cancelled, or unpaid — or a complimentary period ends, you keep full access for a 7-day grace period. After that, listings above the free allowance are unpublished (never deleted); you choose which ones stay live, and the rest can be republished when you subscribe again.
  • Refunds. Periods that have started are not refundable, and neither are renewals once charged, except where our Refund & Cancellation Policy says otherwise. Payments that have not yet been activated can be corrected or refunded in full. That policy forms part of these terms.
  • Suspension. If we suspend or terminate an account for fraud, misleading listings or another breach of these terms, any remaining paid period is forfeited without refund.
  • Where to buy. Subscriptions are sold and managed on our website only. Our mobile apps do not sell them.

Social push

Every boost includes one social push: while a listing is boosted and has a ready video, we post that video once per boost period on Akarestate’s own TikTok, Instagram, Facebook and YouTube channels. Boosting a listing that has a video, or adding a video to a boosted listing, is your request to post it. We never post a listing that is not boosted.

  • Licence.By boosting a listing that has a video you grant Akarestate a non-exclusive, royalty-free, worldwide licence to edit the video and the listing details for social publication (for example reframing it to a vertical format, adding a title or caption, and muting or replacing the audio) and to publish the result on Akarestate’s social channels. We credit you, or your agency, by name.
  • Your warranty.You confirm that you hold every right needed for this: the rights to the video and its audio, the property owner’s permission to market the property, and the consent of any person who appears in the footage. You are responsible for any claim that arises because a right was missing.
  • Review.Each push is reviewed by our team before it is posted. We may decline a push (for example for video quality, content that breaches these terms or a platform’s rules, or listing details that look wrong). A declined push is returned, not used up: once you fix the listing or the video while the boost is live, we post it again. A push that goes unused (for example because the listing has no video) expires with the boost period and has no cash value.
  • Posts stay up. Once posted, the video may remain on our channels after the listing is sold, rented, expired or removed. Links in the post then lead to a page saying the property is no longer available and suggesting similar homes. You may ask us to take a post down by emailing support; we will do so within a reasonable time.
  • No guarantee.Posting depends on the platforms’ availability and rules. We do not promise a posting time, reach, views or leads, and a push is not an endorsement of the listing.

Disclaimers & liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by Egyptian law, Akarestate is not liable for indirect or consequential damages arising from your use of the platform or any dealings with other users.

Termination

You may stop using the service at any time and request account deletion. We may suspend or terminate accounts that breach these terms or the law.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and any dispute is subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

Contact

Questions: support@akarestate.com. See also our Privacy Policy and our Refund & Cancellation Policy.

← Back to Akarestate